Foundation Education offers a variety of delivery options for this course, including:

Full Auspice – Auspice is available Australia-wide but only in non-government schools in Western Australia and South Australia.

Online – Our online option is available Australia-wide, but in South Australia it is only offered in non-government schools.

A customised study plan will be provided to each student upon enrolment.

Delivery Structure

Theoretical Elements:

• The theoretical component of this course is delivered online and submitted through our Learning Management System.

Work Placements:

• Students based in WA need to undertake 110 hours of work placement for school requirements.
• Students based in NSW need to undertake 35 hours of work placement for school requirements.
• Students based in QLD, SA, VIC, TAS, NT and ACT don't have to undertake any mandatory work placement for this qualification.

Duration

• Up to 12 or 24 months

Study Load

• 10 course units to complete

Education

This course is offered to school-based students enrolled in government and non-government schools, secondary departments or other schools of distance education and institutes under a partnering agreement between Foundation Education and the school. There are no formal entry requirements for this qualification.   

Minimum Age

You are required to provide a signed consent of a parent or guardian to enrol in this qualification.   

Residency Status

You will need to be a permanent Australian resident or equivalent. 

Work Placement

If you are based in WA, you need to undertake 110 hours of work placement for school requirements.

If you are based in NSW, you need to undertake 35 hours of work placement for school requirements.

If you are based in QLD, SA, VIC, TAS, NT and ACT, you don't have to undertake any mandatory work placement for this qualification.

Please be aware some of your assessments require you to participate in role plays to demonstrate your practical skills.

Assessment Items

Assessments may include a range of assessments including quizzes, knowledge questions, case studies, projects and observations.

Special Conditions

Assessments may require recordings to be undertaken as evidence. There is a high workload of documentation to be completed within the course and where possible, recommendation of the use of electronic signatures may be used to promote sustainable outcomes.

Check the currency of BSB20120 Certificate II in Workplace Skills.

Please refer to our VET in Schools Program brochure for state or territory requirements.

For the online part of the course, you’ll need regular access to:

Computer: Laptop or desktop computer with working speakers or headphone points.

Internet: High-speed internet such as Broadband or ADSL, T1/T2, fibre optic (Dial-up access is not recommended).

Windows: Operating system – Windows 8 or above.

MAC: Operating system - OS X 10.14 Mojave or later.

Internet Browser: Google Chrome, or Microsoft Internet Explorer 11.

Software: Flash, Adobe Reader, Microsoft Word (or Open Office which is free to download).

Office Equipment:  Printer and scanner to print and upload some of your assessments.

Mobile Phone with video capability or Video Camera: Some assessments in your course may require you to take and submit videos of you undertaking tasks for assessment.

Contribute to the health and safety of self and others

This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others, and to assist in responding to incidents. It covers following work health and safety (WHS) policies, procedures, instructions, and requirements; and participating in WHS consultative processes.

The unit applies to those who require a basic knowledge of WHS to carry out own work in a defined context, under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

Apply communication skills

This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering, and conveying information along with completing assigned written information.

The unit applies to individuals working under direct supervision, who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.

Work effectively in business environments

This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload, and working as part of a team.

The unit applies to those who work in a broad range of settings. These individuals typically work under some supervision and guidance.

Plan and apply time management

This unit describes the skills and knowledge required to implement time management processes to organise and complete work tasks. It also addresses skills and knowledge to seek and review feedback for performance improvement regarding time management and use technology appropriate to the task.

The unit applies to individuals working under direct supervision. These individuals apply basic skills and knowledge in a broad range of work settings.

Participate in sustainable work practices

This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices. The unit applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions.

These individuals work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility. 

Use business software applications

This unit describes the skills and knowledge required to select and use software and organise electronic information and data. The unit applies to those who use a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.

Work effectively with others

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems, and conflict.

The unit applies to individuals who perform a range of routine tasks in a team environment and use a basic knowledge of teamwork in a defined context, under direct supervision or with limited individual responsibility.

Engage with customers

This unit describes the skills and knowledge required to participate effectively in customer engagement, including complying with organisational requirements and using a variety of communication methods.

The unit applies to those who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge and who work under some supervision and guidance.

Deliver a service to customers

This unit describes the skills and knowledge required to deliver aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products, and processing customer feedback.

The unit applies to those who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

Support personal wellbeing in the workplace 

This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.

The unit applies to those in a range of industry and workplace contexts, who work under direct supervision. It may also apply to learners who are preparing to enter the workforce.